Help Center
Frequently
Asked.
Most-asked questions on the PolyTrace™ formula, the science, subscriptions, and shipping. Can't find what you need? Ask us directly →
Product
What is PolyTrace™?
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PolyTrace™ is our proprietary nanotechnology that fuses polyphenols extracted from real fruits, vegetables, and sea plants with 83 ionic trace minerals from the Great Salt Lake. The result is hydration that absorbs at the cellular level — not just your bloodstream.
Where do you source your minerals?
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How is this different from LMNT or Liquid I.V.?
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How many sticks can I drink per day?
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Charged Cherry & Frothy Orange
What's in Charged Cherry vs. Frothy Orange?
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Both deliver the full PolyTrace™ matrix. Charged Cherry adds natural caffeine from green tea for a clean energy boost. Frothy Orange is caffeine-free and pairs with chamomile for a calming finish — perfect anytime.
Do they contain sugar?
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Are they keto / vegan / gluten-free?
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PolyTrace Liquid
How do I use the drops?
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Two fuller droppers twice a day, or one dropper four times a day. Add to water, juice, smoothies, or food. Flavorless and invisible. Each bottle delivers the full PolyTrace™ mineral matrix.
Which size should I get?
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Subscription
How do subscriptions work?
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Save 20% on every order. Default cadence is every 4 weeks. You can adjust frequency (2/4/6/8 weeks), swap flavors, skip, pause, or cancel anytime from your account dashboard. No emails, no phone calls.
Can I mix and match flavors in my subscription?
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Shipping
How fast do orders ship?
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Orders placed before 1pm MT ship same day from our Salt Lake City warehouse. Standard: 3–5 business days. Expedited: 1–2 business days, $12 flat.
Is shipping free?
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Do you ship internationally?
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Returns
What's your return policy?
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If you don't feel the cellular difference, send it back within 30 days — opened or unopened — for a full refund. No restocking fees. We pay return shipping in the US.
Loyalty
How do I join the loyalty program?
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Automatic. Every account is enrolled in the Hydrated tier on creation. Earn 1 pt per $1, redeem for free product, merch, or charity donations.
How does the referral program work?
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